Satisfaction Guaranteed

There are times each day that strengthen the bond between you and your dog. It is these moments which we believe should never be compromised by low-quality, poor-performing products. That is why we craft our products to the highest quality standards and stand behind them with a no-questions-asked, hassle-free satisfaction guarantee.

Returns & Exchanges
If you ever buy anything from us that is not pleasing to you or your dog, you may return any of our products to the original point of purchase (please reference their return policy). If you need additional customer service please feel free to contact our Customer Service. Customers who purchase products from Isle of Dogs website may return them by mail. Please call 1-888-687-4872 for more details. 
Report Order Changes
If you need to change an order you have already placed, please contact an Isle of Dogs Customer Representative at 1-888-687-4872, email us at or live chat with us on our website. Use the following subject line "Can I Change My Order?" To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
Report Order Problem
If your order is missing a product, contains a damaged item, or you have another concern, please contact an Isle of Dogs Customer Representative at 1-888-687-4872 or email us at To expedite your request, please have your order confirmation number available. We will always do our best to address your concern as efficiently as possible.