Frequently Asked Questions
Are Isle of Dogs products tested on animals?
No! All Isle of Dogs products are animal cruelty free.
What should I do if I get shampoo in my pet's eyes?
If you do get shampoo in your dog’s eye, flush the eye with warm water immediately. If any symptoms of eye swelling are visible, be sure to consult your veterinarian.
Is it necessary to use a conditioner after shampooing the coat?
You don't have to use a conditioner in conjunction with a shampoo, but we highly recommend it for the best results! Isle of Dogs conditioners help detangle and soften the coat, making brushing and drying easier.
My dog has sensitive skin. What products should I use?
If your dog has sensitive skin, we recommend either the Coature No. 12 Triple Strength Shampoo or the Everyday NaturaLuxury Silky Oatmeal Shampoo and Conditioner. The mild formula gently cleanses and moisturizes. Please note, many of our products are gentle on the skin and coat.
How should I store my Isle of Dogs products?
Please keep products out of direct sunlight and at room temperature. Do not leave in windowsills or confined areas that may get hot or freeze.
How do I know what shampoo to use on my dog based on its breed?
Please fill out the Coat Check here, and our product expert will get back to you with suggested products.
Do you provide full ingredient disclosure on your products?
As a company built to the standards of human beauty, you will find full ingredient disclosure on our liquid products in the FDA-approved International Nomenclature of Cosmetic Ingredient format.
Can I use Isle of Dogs on my cat?
Yes, Isle of Dogs shampoos and conditioners can be used on cats.
How often can I bathe my dog?
Regular grooming and bathing of your dog is essential to skin and coat health. Some dogs will require more frequent bathing based on how dirty they are or depending on the breed and coat type. You can bathe your dog weekly if they need it.
How do I connect with an Isle of Dogs Customer Service representative?
Please call us at 888-687-4872, Monday through Thursday between 9 a.m. and 5 p.m. CST.
How can I open a wholesale account with Isle of Dogs?
For retailers or professional groomers, please visit our Groomers & Retailers Wholesale page to learn more and apply.
How long does it take before my order is shipped?
We ship Monday through Thursday, as Friday is our receiving and restocking day. Orders typically ship within 3 to 5 business days after they are received. Once an order is shipped, you will receive tracking information by email.