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Frequently Asked Questions

Are Isle of Dogs products tested on animals?

No! All Isle of Dogs products are animal cruelty free and contain no animal ingredients or by products.

What should I do if I get shampoo in my pets' eyes?

If you do get shampoo in your dog’s eye, flush the eye with warm water immediately. If any symptoms of eye swelling are visible, be sure to consult your veterinarian.

Is it necessary to use a conditioner after shampooing the coat?

You don't have to use a conditioner in conjunction with a shampoo, but we highly recommend it for the best results! Isle of Dogs conditioners help detangle and soften the coat – making brushing and drying easier.

My dog has sensitive skin. What products should I use?

If your dog has sensitive skin, we recommend Everyday NaturaLuxury Silky Oatmeal Shampoo and Conditioner– the mild formula gently cleanses and moisturizes. Please note, many of our products are gentle on the skin and coat.

How should I store my Isle of Dogs products?

Please keep products out of direct sunlight and at room temperature. Do not leave in windowsills or confined areas that may get hot or freeze.

How do I know what shampoo to use on my dog based on its breed?

Please fill out the Coat Check from here and our product expert will get back to you with suggested products.

Do Isle of Dogs products contain added dyes, parabens, or sulfates?

All Isle of Dogs products are paraben, sulfate, and dye free.

Do you provide full ingredient disclosure on your products?

As a company built to the standards of human beauty, you will find full ingredient disclosure on our liquid products in the FDA-approved International Nomenclature of Cosmetic Ingredient format.

Can I use Isle of Dogs on my cat?

Yes, Isle of Dogs shampoos and conditioners can be used on cats.

How often can I bathe my dog?

Regular grooming and bathing of your dog is essential to skin and coat health. Some dogs will require more frequent bathing based on how dirty they are or depending on the breed and coat type. You can bathe your dog weekly if they need it.

How do I connect with an Isle of Dogs Customer Service representative?

Please call us at 888-687-4872, Monday-Friday between the hours of 9am-5pm CST.

How can I open a wholesale account with Isle of Dogs?

For retailers or professional groomers, please sign up for an account at www.iodogswholesale.com and once your business is approved, you will receive wholesale pricing.

How long does it take before my order is shipped?

Orders typically ship 3 to 5 business days after they are received. Once an order is shipped, you will receive tracking information via email.

How can I collaborate with Isle of Dogs on social media?

Please DM us on Instagram @iodogs or Facebook @iodogs. We look forward to hearing from you!